Return Policy
At GreatEyeglasses.com your satisfaction is our highest priority. If there is an issue with your order, please contact our customer service by e-mail at support@www.greateyeglasses.com, or by phone at 888-870-9193, within 10 days of receiving your order.
If you have entered the information incorrectly or simply do not like the style, color or fit etc., we will take the glasses back and return 50% of the cost of the glasses to your credit card.
If you had an incorrect prescription from your doctor, we will still take the glasses back and give you the 50% refund.
If our lab has made any type of error we will replace them immediately, at no cost to you. PLEASE NOTE: If you get a pair of glasses and you cannot see, then there are only those three variables that caused it: you, your doctor, or our lab. In order to fix it, it is extremely important that we determine where the error is so that the glasses can be remade correctly. Please do not send them back without contacting customer service first at support@www.greateyeglasses.com or by phone at 888-870-9193.
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